Add and activate your vehicle safely

1. Create and verify your account

1. Create a global MotoDesk driver account using an email you control.
2. Open the verification message and use the time-limited link.
3. Sign in to the driver area. This account does not expose GarageOS staff or tenant administration.

2. Find and confirm the vehicle

MotoDesk normalises the registration and asks the existing backend DVLA/DVSA integration for available facts. Review make, model when available, colour, fuel, year and status fields. Select Search again if the vehicle is wrong.

3. Establish ownership

A new claim remains pending until an approved proof route is reviewed. If a canonical Passport already exists, MotoDesk prevents a duplicate and directs the case into transfer or support. Previous owner identity is not disclosed.

1. Submit the claim after confirming the vehicle.
2. Wait for the reviewed ownership decision or accept an owner/dealer handover invitation.
3. If rejected, contact support with the reference shown in your account.

4. Activate once

If the vehicle has never had a lifetime VHP, MotoDesk displays the current configured activation price. Paid activation uses Stripe Checkout, but the browser return is not authoritative. A qualifying completed MotoDesk garage job, garage staff-benefit credit, dealer credit, admin gift or full free promotion can fund the same lifetime Passport without a fake Stripe transaction. An already activated vehicle is not charged again.

Lookup and payment problems

• Retry a temporary DVLA or network failure later; no placeholder vehicle is created.
• If payment remains pending, allow time for the webhook and refresh the status page.
• An abandoned checkout leaves the Passport inactive.
• A refund never deletes vehicle history and may require support review of management rights.