Overview
Run your workshop confidently with MotoDesk
Learn how MotoDesk connects workshop jobs, customers, vehicles, parts, bookings, invoices and role-based team workflows.
MotoDesk is a connected operating platform for UK automotive workshops. It keeps the customer, vehicle, booking, job card, workshop activity, parts movement and financial record linked so that each team member can work from the same current information.
This documentation is organised around real workshop tasks rather than technical implementation. Start with the system overview if you are configuring a new workspace, or choose a role and workflow below when you need an exact operational answer.
How the main records connect
A normal workflow begins with a customer and vehicle, then becomes a booking or job. The job card carries schedule, assigned mechanic, status, inspection information, notes, photos, approved work, used parts and additional charges. A quote can be accepted before the job is created, while an invoice records the financial outcome after work is ready to bill.
Because these records are connected, changing a workshop status can affect what the team sees elsewhere. For example, the floor and timeline reflect the job schedule, issued parts affect inventory, and marking a qualifying job as collected can award customer loyalty points once.
Choose the right view for the role
Owners and managers oversee configuration, people, workshop planning, stock and finance. Advisors focus on customer-facing and office workflows. Mechanics work from assigned jobs, record active work, complete checks and verify physical parts. HR users have team administration and personal HR tools. Platform support roles are separate from garage roles.
Navigation is adapted for desktop and mobile. The mobile mechanic experience prioritises jobs, the workshop floor, inspections and scanning; finance and configuration remain office-led. Access also depends on the active licence modules and the current state of the record.
A practical first-day route
- Sign in as the owner, activate the workspace and review the enabled modules.
- Complete the garage profile, opening hours and staff records used by bookings and scheduling.
- Create or locate a customer and vehicle, then create a booking or job card.
- Assign the job, move it into the workshop and record work, inspections and parts through the appropriate role.
- Review the completed work, create the invoice and record payment when received.
Documentation boundaries
The guides explain customer-visible product behavior. They do not publish private interfaces, storage design or internal security mechanisms. Where a workflow depends on a plan, account configuration or a third-party service, the guide states that dependency without promising an outcome controlled by another provider.
For account-specific help, use the signed-in Help Centre or contact MotoDesk. Public documentation cannot inspect an individual garage, payment, licence, integration or vehicle-data request.